Solid Foundation Counseling

Be treated with respect for and protection of your dignity and to be provided care in a courteous, competent, and honest manner.
To be free from verbal, emotional, physical abuse and/or inappropriate sexual behavior.
A safe, healthful and comfortable treatment setting.
To receive services that are protected under the laws of confidentiality and to receive a Privacy Notice as well as other information concerning your rights in regard to the use, storage and disclosure of healthcare information and records.
Access to your personal health information.
Work collaboratively with a mental health professional to establish appropriate treatment goals and timelines for therapy.
To know the reasons for or purpose of the services provided and to consent to receiving these services.
Complete and current information concerning your diagnosis, treatment, and expected outcome in terms you can be reasonably expected to understand.
Ask questions about any procedures used during therapy/treatment or about the qualifications of the therapist/counselor/group leader.
Request assistance in identifying an appropriate community mental health service provider should you request one or should your needs exceed our ability to provide you with services.
To decide not to receive treatment from us. If desired, we can provide you with the names of other qualified professionals/organizations whose services you might prefer.
To end treatment at any time without any moral, legal, or financial obligations other than those already accrued.
To file a grievance or complaint at any time you feel you have been treated unfairly in any way. A grievance can be submitted though our website at www.solidfoundationcounseling.com

Grievances

If at any time you feel you have been treated unfairly in any way, you have a right to file a grievance. We ask that you contact the Director, Ivan Quan, to resolve any issues with business operations, finances, or staff concerns.

Submit Grievance

If you are a client referred by the Department of Probation, submit grievances to:

In writing:

SC Department of Probation,

Attn: Program, Planning and Development

293 Greystone Boulevard, Columbia, SC 29202

By e-mail: Service.Providers@ppp.sc.gov

If you are a client referred by a South Carolina Solicitors Office, submit grievances to:

Greenville/Pickens County

In writing:

13th Judicial Circuit Solicitor's Office

305 E. Main St.

Greenville, SC 29601

By e-mail: 13thCircuitSolicitor@greenvillecounty.org

By telephone: (864) 467-8647

Anderson County / Oconee County

In writing:

10th Judicial Circuit Solicitor's Office

100 Main St., Anderson, SC 29624

By telephone: Phone: (864) 260-4046

To file a grievance against a Licensed Professional Counselor, Licensed Addiction Counselor, and/or Licensed Marriage Family Therapist:

Online to the The South Carolina Board of Examiners for Licensure of Professional Counselors, Marriage and Family Therapists, Addiction Counselors and Psycho-Educational Specialists at https://www.llr.sc.gov

By telephone: (803) 896-4300.

To file a grievance against a certified Alcohol and Drug Counselor or Certified Peer Support Specialist:

Online to the Addiction Professionals of South Carolina at https://addictionprofessionalsofsouthcarolina.org/

Client Rights

Grievances

This website uses cookies.